Terms of Sale

Småkryp AB

Last updated: 23 April 2026

These Terms of Sale govern the purchase of products from Småkryp AB ("Småkryp", "we", "us", "our") through our website and through direct B2B orders. They apply to customers in the United Kingdom, Germany, Denmark, Norway, Finland, Sweden, and the Netherlands.

We sell to both private consumers (B2C) and business customers (B2B). Some terms differ depending on which category you fall into — these are clearly marked. Where a term is not marked, it applies to both.

By placing an order with us, you confirm that you have read, understood, and agree to these Terms of Sale.

Table of Contents

1. Company Information
2. Scope and Applicability
3. Orders and Contract Formation
4. Prices, Currency, and VAT
5. Payment Terms
6. Retention of Title (B2B)
7. Delivery and Shipping
8. Delivery Delays and Force Majeure
9. Risk and Transfer of Ownership
10. Right of Withdrawal (Consumers Only)
11. Returns and Refunds
12. Statutory Warranty and Complaints
13. Product Safety Recalls
14. Limitation of Liability
15. Data Protection
16. Dispute Resolution
17. Governing Law and Jurisdiction
18. Changes to These Terms
19. Language and Miscellaneous
20. Statement from the Founder
21. Contact Information

1. Company Information

Småkryp AB
Org. nr. (Swedish company registration): 556773-5815
VAT number: SE556773581501 (please verify and correct if different)
Registered with the Swedish Companies Registration Office (Bolagsverket)

Mailing Address:
Skalbaggevägen 11
296 33 Åhus, Sweden

Warehouse / Returns Address:
Koriandervägen 9
296 41 Åhus, Sweden

Email: Madde@smakryp.se
Phone: +46 (0)733-248424

2. Scope and Applicability

These Terms of Sale apply to all purchases from Småkryp AB, unless a separate written agreement has been signed between Småkryp and a business customer (in which case the written agreement prevails).

Our Website Terms of Use, Privacy Policy, and Cookie Policy also apply and are incorporated by reference.

3. Orders and Contract Formation

Products displayed on our website are an invitation to treat and do not constitute a binding offer. An order becomes a binding contract only when we send you an order confirmation by email.

If you place an order in error, please contact us immediately at Support@smakryp.se. We will do our best to cancel or amend it before dispatch, but cannot guarantee this.

We may refuse or cancel an order, for example in cases of:

• Incorrect pricing or obvious technical errors on our website;
• Suspected misuse, fraud, or breach of these Terms;
• Outstanding unpaid invoices;
• Failure to pass our credit assessment (for B2B invoice orders);
• Products being unavailable despite stock indications.

If a product is unavailable despite being listed as in stock, we will inform you. Where possible, the product may be placed on backorder. You have the right to cancel a backordered order at any time before dispatch.

4. Prices, Currency, and VAT

All prices are shown in the currency selected on our website — typically Swedish kronor (SEK), euros (EUR), or pounds sterling (GBP) — depending on your location.

VAT handling:

• Private consumers in the EU — applicable VAT is included in the displayed price in accordance with the country of destination (under the EU One-Stop Shop (OSS) scheme).
• Private consumers in Sweden — Swedish VAT (currently 25%) applies.
• Private consumers in the UK — UK VAT is applied where relevant, in accordance with HMRC rules on overseas sellers.
• Private consumers in Norway — handled via the VOEC (VAT On E-Commerce) scheme.
• Business customers with a valid EU VAT number outside Sweden — sales are generally made under the reverse-charge mechanism; no Swedish VAT is charged. A valid VAT number must be provided at checkout or when placing the order.
• Swedish B2B customers — Swedish VAT applies in the normal way.

We reserve the right to adjust prices due to changes in VAT, supplier costs, currency fluctuations, or other circumstances beyond our control. Such adjustments will never affect orders that have already been confirmed.

5. Payment Terms

5.1 Private Consumers (B2C)

Private consumers pay at the time of purchase using the payment methods offered at checkout — typically including major debit and credit cards (Visa, Mastercard, Maestro), Klarna, and local payment methods appropriate to the customer's country.

We do not offer invoice payment to private consumers.

Orders are processed once payment has been successfully authorised. Where Klarna or similar "buy now, pay later" services are offered at checkout, those payments are subject to Klarna's own terms and credit assessment.

5.2 Business Customers (B2B)

Business customers have access to a broader range of payment methods, including:

• All payment methods offered to private consumers (card, Klarna, local methods);
• Invoice via Billie — available in several European markets, subject to Billie's own credit assessment and terms;
• Direct invoicing from Småkryp — available to Swedish business customers only (see Section 5.3).

5.3 Direct Invoicing — Swedish B2B Customers Only

As a service to our Swedish professional customers (hospitals, clinics, dental practices, and other business buyers registered in Sweden), we offer:

• Direct invoicing from Småkryp AB;
• 30-day payment terms from the date of invoice (net 30);
• Dispatch of goods prior to payment, subject to credit assessment and approval.

Conditions:

• Available only to businesses registered in Sweden with a valid Swedish organisation number;
• Offered at Småkryp's sole discretion, based on creditworthiness, order history, and internal risk assessment;
• Småkryp reserves the right to withdraw direct invoicing at any time and to require payment by card, Klarna, or Billie for any order;
• Retention of title applies to all goods supplied on invoice (see Section 6);
• First-time customers may be asked to pre-pay their first order before direct invoicing is offered.

Business customers outside Sweden are welcome to apply for invoice payment via Billie, which offers B2B invoice payment across several European markets, subject to Billie's own terms and credit assessment.

5.4 Late Payment

If payment is not received by the due date, we reserve the right to:

• Charge statutory late-payment interest in accordance with the applicable national law implementing the EU Late Payment Directive 2011/7/EU. This is typically 8 percentage points above the relevant central bank reference rate for B2B transactions;
• Charge reminder fees and recovery costs in accordance with applicable law (e.g. in Sweden, up to SEK 60 per reminder and SEK 450 in recovery costs under Inkassolagen and Räntelagen);
• Suspend further deliveries or withdraw credit terms;
• Refer the debt to a collection agency.

For public sector buyers, payment terms and late-payment interest are handled in accordance with the specific rules for public authorities under the EU Late Payment Directive (maximum 30 days, exceptionally up to 60 days with justification).

6. Retention of Title (B2B)

For all business customers, and in particular for Swedish B2B customers purchasing on invoice under Section 5.3:

• Ownership of the goods remains with Småkryp AB until the full purchase price (including VAT, interest, and any recovery costs) has been paid in full.
• Until payment is received, the customer holds the goods in custody on our behalf (Swedish: eigendomsförbehåll; German: Eigentumsvorbehalt; Dutch: eigendomsvoorbehoud).
• The customer may resell the goods in the ordinary course of business, but must keep them identifiable and insured until paid for.
• In the event of insolvency, bankruptcy, or a serious breach of payment obligations, Småkryp reserves the right to reclaim the goods.

This clause is enforceable under Swedish law (Lösöreköplagen and Konsumentkreditlagen for the equivalent consumer version) and the laws of the other markets we serve.

7. Delivery and Shipping

7.1 Delivery Times

Standard delivery times vary by destination:

• Sweden: typically 2–4 business days
• Denmark, Finland, Norway: typically 3–6 business days
• Germany, Netherlands: typically 4–7 business days
• United Kingdom: typically 5–8 business days (subject to customs clearance)

Delivery times are indicative and may be longer during peak periods, holidays, or due to circumstances beyond our control.

7.2 Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and service level. Free shipping thresholds may apply — these are displayed clearly at checkout.

7.3 Carriers

We ship via a range of carriers depending on destination, including:

• PostNord (primarily Sweden, Denmark, Norway, Finland)
• DHL (Germany, Netherlands, UK, and elsewhere)
• UPS (international and express)
• Other regional carriers as appropriate

7.4 Customs and Import Duties

For deliveries to the United Kingdom and Norway (outside the EU customs union), import duties and additional charges may apply depending on the order value and the applicable thresholds. We handle VAT via the UK VAT and Norwegian VOEC schemes for qualifying low-value consignments; above those thresholds, customs duties may be charged separately by the carrier or authorities on delivery.

Information on applicable thresholds and charges is provided at checkout where possible.

8. Delivery Delays and Force Majeure

If delivery is delayed, we will inform the customer as soon as reasonably possible.

For consumers: if delivery is significantly delayed and we cannot deliver within a reasonable additional time set by you, you have the right to cancel the order and receive a full refund, in accordance with the EU Consumer Rights Directive and equivalent UK and Norwegian law.

Force majeure. We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including supplier failure, transport and logistics disruption, labour disputes, natural disasters, pandemics, governmental actions, cyber-attacks, or other events of force majeure. This does not affect the consumer's right to cancel and receive a refund in cases of significant delay.

Lost shipments. In the rare case of a lost shipment, we will arrange a replacement or a full refund.

9. Risk and Transfer of Ownership

For consumers: risk of loss or damage to the goods passes to you when you (or a third party indicated by you, other than the carrier) take physical possession of the goods — in accordance with EU Consumer Rights Directive Article 20 and equivalent UK and Norwegian law.

For business customers: risk passes when the goods are handed over to the carrier, unless otherwise agreed (standard EXW / FCA terms apply). Ownership remains with Småkryp until full payment (see Section 6).

10. Right of Withdrawal (Consumers Only)

This section applies only to consumers — not to business customers.

As a consumer, you have the right to withdraw from a distance purchase within 14 days without giving any reason, under:

• EU Consumer Rights Directive 2011/83/EU — applies in Germany, Denmark, Finland, Netherlands, Sweden;
• UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
• Norwegian Angrerettloven (Cancellation Act).

10.1 Withdrawal Period

The 14-day period starts from the day on which you, or a third party (other than the carrier) indicated by you, take physical possession of the goods. For orders containing multiple items delivered separately, the period starts when the last item is received.

10.2 How to Exercise the Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email) to Support@smakryp.se before the 14-day period expires. You may use the EU model withdrawal form but are not required to.

10.3 Effects of Withdrawal

If you withdraw, we will refund all payments received from you, including standard delivery costs, without undue delay and in any event within 14 days of being informed of your decision.

Refunds are made using the same payment method you used for the original transaction, unless otherwise agreed.

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.

10.4 Return Conditions

• You must return the goods without undue delay and in any event within 14 days of informing us of your withdrawal.
• Goods must be returned in their original condition and packaging, unused, with any labels or seals intact.
• You are responsible for the cost of returning the goods unless we expressly agreed otherwise.
• You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
• Returns sent cash on delivery (COD) will not be accepted.
• Please contact us before returning any goods to obtain return instructions.

10.5 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods made to the consumer's specifications or clearly personalised;
• Sealed goods that are not suitable for return for reasons of health or hygiene and have been unsealed after delivery;
• Goods which are, according to their nature, inseparably mixed with other items after delivery.

10.6 Business Customers (B2B)

Business customers do not have a statutory right of withdrawal. Returns by B2B customers are accepted only where expressly agreed by Småkryp in writing, at our discretion.

11. Returns and Refunds

Return Address (all returns, B2C and B2B):

Småkryp AB — Returns
Koriandervägen 9
296 41 Åhus
Sweden

Please contact us before sending any return so we can provide instructions and, where applicable, a return reference.

Refunds are processed once the returned goods have been received and inspected. In accordance with consumer law, consumer refunds are issued within 14 days of our receipt of the returned goods or proof of dispatch, whichever is earlier.

12. Statutory Warranty and Complaints

Consumers are entitled to the full protection of the statutory legal guarantee of conformity under:

• EU Directive (EU) 2019/771 on the sale of goods — implemented nationally;
• UK Consumer Rights Act 2015 (Part 1, Chapter 2);
• Norwegian Forbrukerkjøpsloven (Consumer Purchases Act).

This means that if a product is defective, not as described, or not fit for its intended purpose, you are entitled — at minimum — to:

1. Repair or replacement of the product, free of charge; or
2. A proportionate price reduction or a full refund if repair or replacement is not possible or appropriate.

12.1 Complaint Periods

• Germany, Netherlands, Denmark, Finland: 2 years from delivery.
• Sweden: 3 years from delivery under Konsumentköplagen.
• Norway: 2 years from delivery, extended to 5 years for products intended for significantly longer use under Forbrukerkjøpsloven § 27.
• United Kingdom: 6 years from delivery (5 years in Scotland) to bring a claim under the Consumer Rights Act 2015.

To make a complaint, contact us at Madde@smakryp.se describing the product, order number, and nature of the defect. Please retain proof of purchase. Where possible, photos of the defect help us process complaints quickly.

Complaints must be made within a reasonable time after the defect is discovered, in accordance with applicable law.

12.2 Business Customers (B2B)

For business customers, statutory warranty is governed by the Swedish Sale of Goods Act (Köplagen) or equivalent applicable law. Business customers must inspect goods on receipt and notify Småkryp of any visible defects or shortages within 7 business days of delivery. Hidden defects must be reported within a reasonable time of discovery and no later than 2 years from delivery.

Nothing in this section limits consumer rights.

13. Product Safety Recalls

If a product we have sold is found to present a safety risk, we will act in accordance with our Quality and Product Policy and the EU General Product Safety Regulation (EU) 2023/988:

• We will stop sales immediately;
• We will notify affected customers directly using our order records;
• We will offer a full refund, replacement, or repair, and reimburse reasonable costs (including return postage) where appropriate;
• We will report the incident through the EU Safety Gate and/or the UK OPSS Product Safety Database as required.

Please contact us immediately at Support@smakryp.se or +46 (0)733-248424 if you have a safety concern about any product.

14. Limitation of Liability

To the extent permitted by applicable law, Småkryp AB shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, including loss of profit, loss of business, or loss of data.

Consumer carve-out. Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Defective products under the EU Product Liability Directive (as revised) and equivalent national law;
• Any other liability that cannot be limited or excluded under mandatory consumer law in your country of residence.

For business customers, our total aggregate liability for any claim arising in connection with the supply of goods is limited to the price paid for the goods in question, except where such limitation is not permitted by law.

15. Data Protection

We process personal data in accordance with our Privacy Policy, the EU GDPR, the UK GDPR, and applicable national data protection laws. Personal data is shared with third parties only where necessary to fulfil your order (e.g. payment providers, shipping carriers) or where required by law.

16. Dispute Resolution

We hope you will never have a reason to complain, but if you do, please contact us first at Support@smakryp.se — we will always try to resolve matters directly and fairly.

16.1 Online Dispute Resolution (ODR) — EU Consumers

The European Commission provides an Online Dispute Resolution platform:

👉 https://ec.europa.eu/consumers/odr/

16.2 National Alternative Dispute Resolution (ADR) Bodies

If we cannot resolve your complaint directly, you may refer the matter to:

• Sweden — Allmänna reklamationsnämnden (ARN)
• United Kingdom — Chartered Trading Standards Institute (CTSI)
• Germany — Universalschlichtungsstelle des Bundes (we are not obliged to, and do not generally, participate in consumer arbitration board proceedings, but will engage in good faith where required)
• Denmark — Center for Klageløsning / Forbrugerklagenævnet
• Norway — Forbrukertilsynet / Forbrukerklageutvalget
• Finland — Kuluttajariitalautakunta and Kuluttajaneuvonta
• Netherlands — De Geschillencommissie

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Sweden, without regard to conflict-of-laws principles.

Consumer protection. If you are a consumer resident in the United Kingdom, Germany, Denmark, Norway, Finland, or the Netherlands, the choice of Swedish law does not deprive you of the protection afforded by mandatory consumer protection provisions of the law of your country of habitual residence, in accordance with Regulation (EC) No 593/2008 (Rome I), Article 6.

Jurisdiction. In accordance with Regulation (EU) No 1215/2012 (Brussels I Recast), Articles 17–19:

• A consumer may bring proceedings against us either in the Swedish courts or in the courts of their own country of domicile;
• We may only bring proceedings against a consumer in the courts of the consumer's country of domicile.

For business customers, disputes are subject to the exclusive jurisdiction of the Swedish courts, with Kristianstad District Court (Kristianstads tingsrätt) as the court of first instance.

18. Changes to These Terms

We may update these Terms of Sale from time to time. The version in force at the time of your order is the version that applies to that order.

The latest version is always published on our website with a revised "Last updated" date. Material changes affecting existing customers on an ongoing basis (e.g. Swedish B2B invoice customers with open account terms) will be notified by email with reasonable prior notice.

19. Language and Miscellaneous

• Language — these Terms are provided in English. Translations into other languages are provided for convenience only; in the event of any discrepancy, the English version prevails, except where mandatory local law requires otherwise.
• Severability — if any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions remain in full force.
• No waiver — our failure to enforce any right is not a waiver of that right.
• Assignment — you may not assign your rights under these Terms without our consent. We may assign ours in connection with a merger, acquisition, or transfer of business.

20. Statement from the Founder

At Småkryp AB, we believe that clear and fair terms are the foundation of a strong relationship with our customers and partners. These Terms of Sale are designed to ensure transparency, reliability, and a straightforward experience for everyone we work with.

We are committed to conducting our business with integrity and in full compliance with applicable laws — so you can shop with confidence.

Madeleine Carlsson
Owner and Founder
Småkryp AB

Dated: 23 April 2026
Signed: Madeleine Carlsson

21. Contact Information

Småkryp AB
Skalbaggevägen 11
296 33 Åhus, Sweden
Org. nr. 556773-5815
Email: Support@smakryp.se
Phone: +46 (0)733-248424

For B2B and procurement enquiries, please contact us directly.